Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our cleaning services to you:

1.1 Personal Information

When you engage our cleaning services or contact us, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Service address and property details
• Billing and payment information
• Service preferences and special requirements
• Communication history and feedback

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes to deliver exceptional cleaning services:

• Service Delivery: To schedule, perform, and manage your cleaning appointments
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Payment Processing: To process transactions and maintain billing records
• Service Improvement: To analyze usage patterns and enhance our cleaning services
• Marketing: To send promotional materials and special offers (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including payment processors, scheduling software providers, and background check services for our cleaning staff.

3.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when necessary to protect our rights, property, or safety, or that of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and regular security assessments
• Access controls and authentication procedures
• Employee training on data protection practices
• Regular backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your personal information for certain purposes
• Data Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable laws.