No, our team arrives fully equipped with all necessary supplies and professional equipment. We bring industry-standard vacuum cleaners, microfibre cloths, mops, and eco-friendly detergents suitable for various surfaces.

However, if you have specific products you prefer us to use due to allergies or personal preference, we can accommodate this request. Our standard supplies include multi-surface cleaners, bathroom sanitizers, glass cleaning solutions, and floor care products. All products comply with UK health and safety regulations and are safe for homes with children and pets.

Pricing depends on several factors: property size measured in square metres, service frequency, and specific tasks required. A standard two-bedroom flat in London typically ranges from £80 to £120 for a thorough session.

We offer three pricing structures: one-time deep cleans, regular weekly or fortnightly visits, and end-of-tenancy packages. Regular clients receive reduced rates, with weekly services costing approximately 15% less than one-off bookings. Commercial contracts are quoted separately based on premises size and requirements. We provide free, no-obligation quotes after a brief phone consultation or site visit.

Yes, every member of our team undergoes enhanced DBS checks before employment. We carry full public liability insurance covering up to £5 million, protecting both our clients and staff during work.

Our employees receive ongoing training in proper techniques, health and safety protocols, and customer service standards. Each cleaner has at least two years of experience and participates in quarterly refresher courses. We maintain detailed records of all certifications and insurance documents, which are available for review upon request. This ensures you can trust the professionals entering your property.

Booking is straightforward through phone call, email, or our website contact form. We typically respond within 2 hours during business hours and can schedule appointments from 48 hours notice, though same-day bookings are sometimes available.

For cancellations, we require 24 hours notice to avoid charges. Cancellations made with less notice incur a 50% fee of the scheduled service cost. Rescheduling is free if done at least 24 hours in advance. In cases of emergency or illness, we work with clients to find reasonable solutions. Regular contract clients have more flexible terms outlined in their service agreements.

Client satisfaction is our priority. If any aspect of our work doesn't meet your expectations, contact us within 24 hours of the completed service. We will return to address the specific concerns at no additional charge.

Our quality guarantee covers all standard tasks included in your booking. We maintain detailed checklists for each service type to ensure consistency. In the rare event that a re-clean doesn't resolve the issue, we offer a full refund for that particular visit. Over 94% of our clients report satisfaction scores of 4.5 or higher out of 5, and we continuously use feedback to improve our processes.

Yes, we provide environmentally conscious options using biodegradable products and sustainable methods. Our green range includes plant-based detergents, vinegar solutions, and microfibre technology that reduces chemical usage by up to 90%.

These products are certified by UK environmental standards and are particularly suitable for households with young children, elderly residents, or individuals with respiratory sensitivities. The eco-friendly option costs approximately 10% more than standard service due to premium product pricing, but many clients find the health and environmental benefits worthwhile. We also minimize waste by using reusable cloths and concentrated formulas that require less packaging.